Hello

Welcome to MarieAsh Hair Studio, 

In order to properly service you we've put together a few policy's and guide lines listed below. When scheduling an appointment it is an important that each style is scheduled accordingly to ensure enough time for your stylist to complete the service. If there is an additional service that you would like to be added, it needs to be discussed with your stylist before your appointment date or before your stylist get started. Services will begin and end on time as a courtesy to the next guest. A 15 MINTUE GRACE PERIOD is given got each client. We absolutely understand that every once in a while things happens and being late is unavoidable however, we set forth a reasonable 15 minute grace period before your appointment is cancelled for the day and is due for rescheduling. This can possibly result in a cancellation fee. At MarieAsh, we like to ensure that everyone time is respected and each appointment is treated fairly. 

CANCELLATIONS

Client 

 

Cancellations must be made 24 hours prior to the appointment time. Missing an appointment, cancelling or rescheduling an appointment within 24 hours will result in a cancellation fee of $30. When you reserve an appointment with us, we reserve that time and make that time slot exclusively yours. If you arrive late to your appointment you can either have your service in the time remaining or reschedule. If you choose to have your service in the time remaining, you will be charged the full service fee. If you choose to reschedule, you will be charged 50% of the original reserved service. 

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Stylist 

MarieAsh understands and appreciate each and everyone of our clients loyalty however, if there is any situation where a stylist has to reschedule to due to an emergency situation the stylist will schedule you with no penalties to you. If you and the stylist are unable to coordinate a reasonable schedule, MarieAsh has created a referral program of reliable stylist to care for your hair until you and your stylist are back on track. 

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CONSULTATIONS 

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All new clients are required to have a 1st time consultation with a MarieASh stylist before being serviced. All consultations are $30 and can be paid before or on consultation day.

Each consultation allows for stylist and client to connect to see how we can better help you or, give you our professional opinion. For Sisterlock and Microlock clients Will need to come with hair shampooed and air dried for proper measurement. 

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Sisterlock 

MarieAsh offers  3 step package for Sisterlocks

1. Consultation with test loc 

2. First Retighten value at $135 waived ( Must schedule within 4 week range) No exceptions 

3. Starter kit to for home care 

REFUND POLICIES

All service sales and gift card sales are final. ( NO Exceptions)

DEPOSITS

All new clients are required to put down a deposit prior to their first scheduled service. Deposits are half of the total amount of your scheduled first appointment and the remaining balance is due at the end of the service. Once your official first appointment is completed you are more then welcome to reschedule with your stylist or on our online booking system. Www.vagaro.com a deposit will not be required after your first appointment UNLESS ....You've cancelled serval appointments Your service is over $300
Or.....
You experienced no show fee